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Privacy

See what are the news, reviews, and social posts related to the games we publish and distribute. We invite you to read it!

Effective Date: November 25, 2024

Definitions

  1. Processing: Includes collecting, storing, evaluating, modifying, deleting, using, combining, and transferring data.
  2. Personal Data: Any information relating to an identified or identifiable individual.

Data We Collect

We process only the data necessary to provide our services effectively. This may include:

  • When creating an account or placing an order:
    • Name, email address, phone number, billing/shipping address.
    • Payment details (processed securely via third-party payment gateways).
    • Order history and preferences.
  • When browsing our website:
    • IP address, browser type, operating system, and browsing activity via cookies and analytics tools.
  • When subscribing to our newsletter or marketing communications:
    • Email address, consent preferences.

Purpose and Legal Basis for Processing

We process your personal data under the following legal grounds:

  1. Performance of a Contract
    To process orders, deliver products, and manage your account.
  2. Shop Improvement
    To improve services, perform analytics, and send relevant updates (e.g., product recommendations). This also includes using order information for statistical basis for new print volumes and restock timing.
  3. Consent
    For email marketing, SMS communications, and use of cookies (as required).
  4. Legal Obligations
    To comply with tax, accounting, and legal requirements

How We Use Your Data

Your data helps us to:

  • Fulfill your orders and process payments.
  • Personalize your shopping experience and recommend products.
  • Improve website performance and troubleshoot issues.
  • Send updates about promotions, new products, or policy changes.

Third-Party Services

We work with trusted third-party service providers to enhance our operations:

  • Payment Processing: Securely handled by WooCommerce, Stripe, and Swish (for Swedish customers).
  • Shipping and Logistics: Personal data shared with courier services like UPS or DHL for order delivery.
  • Marketing Tools: Services like Google Analytics and Meta Pixel for insights and advertising.

All third-party providers are contractually obligated to protect your data and comply with GDPR or equivalent international standards.

Cookies and Analytics

We use cookies to enhance your experience on our website. These include:

  • Necessary Cookies: Ensure website functionality.
  • Performance Cookies: Analyze user behavior for improvement.

Data Retention

We retain your personal data only as long as necessary:

  • Order Information: Retained as required by applicable tax and accounting regulations.
  • Website Activity: Retained only as long as necessary for the purposes outlined in this Privacy Policy, after which it will be anonymized or deleted in accordance with applicable legal requirements.

Your Rights

You have the following rights under GDPR:

  1. Access: Request a copy of your personal data.
  2. Rectification: Correct inaccuracies in your data.
  3. Erasure: Request deletion of your data (subject to legal retention requirements).
  4. Restriction: Limit how we process your data.
  5. Portability: Transfer your data to another provider.
  6. Objection: Opt out of direct marketing or data processing based on legitimate interests.

To exercise these rights, contact us at info@fryxgames.se. We may request verification to confirm your identity.

Security Measures

We employ industry-standard security measures, including SSL encryption, firewalls, and access controls, to protect your data. While no method is 100% secure, we continually update our practices to meet evolving threats.

Changes to the Privacy Policy

This Privacy Policy may be updated periodically. FryxGames reserves the right to make changes as necessary, and the latest version will always be available on our website. The version of the Privacy Policy applicable to your interactions or orders will be the one in effect at the time of use or purchase. We encourage you to review it regularly for any updates.

Contact Us

For questions or concerns about this policy, contact us at:

  • Email: info@fryxgames.se
  • Mail: Bråtebäcksvägen 26, 656 39 Karlstad, SWEDEN

If you are dissatisfied with our response, you can file a complaint with the Swedish Data Protection Authority (IMY).